Request your refund

Not happy with your report? You are within your rights, and this takes a minute. Tell us your order details and why, and we will refund you in full. The “why” helps us make Fathomself better for the next person, and anything more you want to add is welcome but never required. Prefer not to use a form? Just email hello@fathomself.com with your order details and we will sort it out the same way.

Email addressThe email you used at checkout, so we can find your order.

Order referenceFrom your receipt or confirmation email. If you cannot find it, use the email above and we will match it.

Reason for your refundA quick pick, so we understand the request. This is all we need from you.

Anything that would have made it better? (optional)Optional, and it genuinely helps. Early feedback shapes what we build next. Leave it blank and your refund is unaffected.

A full refund, within 14 days of purchase. Change-of-mind requests within 14 days; a faulty, missing, or wrongly charged report within 30 days. Your rights under the Consumer Guarantees Act 1993 are not limited by these timeframes or by this form.

The full policy, and your rights under New Zealand law, are on the refund policy page.