Contact
We answer by email.
The quickest way to reach us is a plain email. Tell us what you need, and include the email address you used for your reading.
Email us
Write to hello@fathomself.com about anything: a reading, a payment, your data, or a question about how we work. We reply by email, usually within a day, any day of the week.
A reading that hasn't arrived
Your Free Reading shows your numbers in seconds and your reading usually in about a minute. A Deep Report appears on your report page as soon as it's written, and the email usually follows within the hour. If yours hasn't, check your junk folder, then email us from the address you used, and tell us which reading you're waiting for. If you paid and your report never arrived, you can have a full refund.
Refunds
If your Deep Report isn't right for you, ask within 30 days and we refund you in full. Use our quick refund form, or just email your order details. The same 30 days applies to a report that was faulty, missing, or wrongly charged. Your rights under the Consumer Guarantees Act 1993 aren't limited by this timeframe.
Report an error
If a number, a date, or a sentence in your reading looks wrong, email us. Send the email address you used, the section, and what looks wrong. We check it against your chart, and if it's wrong, we correct it and tell you what changed.
The company
Fathomself Limited is New Zealand company #9435053, made and owned in New Zealand. Our registered office is Suite 16379, Unit A Level G, 26 Hobson Street, Auckland Central 1010.
Fathomself LimitedNew Zealand company #9435053
Suite 16379, Unit A Level G, 26 Hobson Street, Auckland Central 1010
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